These days retailers need to go the extra mile in terms of customer service. We use an online real-time chat system in order to help our customers out quickly with their queries and it works very well in guiding them around the website and helping them to find the parts they need for their vehicle. Here's an example of the chat in action and some proof that sometimes you should go the extra mile in terms of customer service if you want to win a loyal customer.
Visitor: Riche
Operator: Stuart
Riche: I am looking for rear brake discs for my 2000 vectra 1.8 xe1 and the passenger side front wing as well
* Call accepted by operator Stuart. Currently in room: Riche, Stuart.
Stuart: Can you let me know your reg / license plate number and i will look it up for you?
Riche: 00DXXXX (license number disguised)
Riche: also another question would be. i had my car tracked and the garage said the tracking was fine but the car pulls to the left alot and it would just be the camber of the road as the car vibrates a good bit once go past 100 kmh
Stuart: Discs - http://www.micksgarage.com/proddetails.aspx?pid=1093253&pk=6216D
Stuart: When the car vibrates does the steering wheel shake or does the whole car shake?
Riche: the steering wheel shakes and the vibrations are every like 30 secs
Stuart: The vibration stops and starts even if you stay at 100kph?
Riche: yeah its like smooth then shake a good bit then smooth again
Stuart: I can't explain that Rich, that sounds weird.
Riche: at first i thought the tyres had a twist maybe but the tyre crowd looked at it and it was grand
Stuart: It should be there all the time if it is wheel balance or a buckled wheel
Riche: would that explain the constant pull to the left
Stuart: No, it wouldn't
Stuart: Has the car been up on a ramp at all?
Riche: yeah a few times now
Riche: when it was getting tracked and when the new exhaust was fitted
Riche: i had new drop links fitted too
Stuart: If a mech has been under your car and done a full inspection and still can't tell you what the problem is I do not have much chance sitting at my desk here in Dublin
Riche: ha ha ha ha fair enough i appreciate the help though#
Stuart: No worries
Riche: thanks for giving me the info on those parts ill be gettting them shortly cause you guys have been great for parts so far and ya good for a laugh as well cheers Stuart
Stuart: Ha. Cheers Rich. Anything else I can help with just let me know
Riche: where can ya get a good steak?
Stuart: Where do you live?
Riche: im just messing im looking at the front shocks for my car which ones are they ?
Riche: town
Riche: dublin
Stuart: Here you go mate, top class - http://www.buenosairesgrill.ie/
Riche: f**k me thats savage fair dues
Stuart: No worries. The argies know how to handle a steak.
Stuart: Do you have sports suspension?
Riche: ha ha ha ha ha hang on a minute
Riche: yeah i do
Riche: best customer support ever fact
Riche: put that on ya website
Stuart: Front shocks for sports suspension - http://www.micksgarage.com/home.aspx?keyword=@@1105111@@1105112
Stuart: Ha, I'll say it to the boss.
Riche: cheers stuart your a legend.........aidos amigo
Stuart: Thank you. All the best
* Riche is now off-line and may not reply. Currently in room: Stuart.
* Stuart has left the conversation. Currently in room: room is empty.